As part of your shopping experience with The Memo, you have 30 days from your purchase date to make a return or exchange (some exclusions apply). You will be eligible for Refund, Exchange or Store Credit if your item is in a new, unused and resalable
Step 1 – Write to our team at [email protected] to request approval for your return. This step is important, as returns without prior authorisation will not be accepted. Once approved, a fee of $14.95 is required to receive your pre-paid return la
Items listed as Online Exclusive are not eligible for in-store returns. Simply email us at [email protected] to request approval for your return.
The below items are not eligible for a return. Cots. Bassinets. Mattresses. Play Mats. Furniture. Intimates. Breast Pumps & Accessories. Personalised products. Prams & Strollers*. Car Seats. Capsules. Vitamins & Consumables. WHEN Fertility Egg Count
Please note that exchanges are subject to stock availability. If there is no longer stock available, we’ll advise you to choose an alternative item, or select store credit or (if eligible) a refund. We will honour the promotional price for the same i
Store Credits are issued for the amount paid (less any discounts). Your credit will be emailed to you in the form of a digital Gift Card, once your return is processed. This is valid for 3 years after the date of creation, so you’ll have plenty of ti
Online refunds incur a $14.95 return delivery fee which is required to receive your pre-paid return label.
Gifts purchased from your Gift Registry can be returned in line with our 30 day return policy, for an exchange or store credit. The purchaser of this item will not be notified should you wish to return an item.
From time to time we might run promotions that have different return conditions. See our T&Cs for any current promotions. Please choose carefully as sale items cannot be returned for refund, exchange, or store credit, unless faulty. For faulty items,
Purchases made at The Memo can be returned within any Memo Store and/or online. Please ensure that the item you wish to return is eligible for a return which can be checked here. Simply provide the team with the unused + unopened product and order nu
As this product needs to be returned to the brand, a $50 return fee will apply and be deducted from your refund total once the refund is approved.
Your SNOO Smart Sleeper comes with Happiest Baby’s free returns policy and a worry-free, 30-day trial. If within 30 days of receipt of your SNOO, you are dissatisfied with your purchase, you may return it for a full refund of the purchase value. To b
Your Babybee Pram comes with free, 9 month returns, granted the product is in its original condition, with all packaging intact. Refund will be for the original purchase price of the pram and any accompanying accessories or spare parts purchased in t
As a consumer you are entitled to the benefit of consumer guarantees in respect of items purchased from the memo that cannot be excluded under the Australian Consumer Law. In accordance with Australian Consumer Law, if the item has a major failure, y